FAQs

Where can I find T.O.M.S. produce?


You can find our flagship store at: Shop 30, Deli Aisle South Melbourne Market Corner Cecil & Coventry Streets South Melbourne, Vic, 3205 We're also stocked in retailers throughout Victoria, contact us for more info! Wan't to see T.O.M.S. stocked in your local grocer or provedore? Let them (and us) know!




Do you deliver outside the Melbourne Metro Area?


We're currently offering delivery via YOUR GORCER within their Melbourne Metro delivery zone. To find out if this includes you CLICK HERE Based rurally or outside of Melbourne, contact us directly to see if we can get to you! *We're now offering home delivery within Victoria's Macedon Ranges region, shoot us a message for more info.




Do you home deliver?


We've partnered up with our distribution partner YOUR GROCER to offer home delivery throughout Melbourne Metro. Find out more about YOUR GROCER, here




What is 'Certified Organic' produce?


Certified organic produce has been organically grown, harvested, prepared and transported in systems that guarantee the produce us not contaminated by synthetic chemicals, fumigation or irradiation. Organic produce sold on the Australian market must be certified by one of the seven organisations accredited by The Australian Quarantine and Inspection Service (AQIS). To guarantee that a product is organic, it must be labelled as 'certified-organic' with the registration number and certifying body's logo. No matter how 'organic' or free from pesticides your produce may be, it is an offence to sell it as 'certified-organic' without the necessary qualification and certification.




What are the benefits of Organic produce?


There are many benefits to eating organic meat and produce. Here are some of our main reasons: 1) ANIMAL WELFARE: It is at the forefront of our social conscious and has become and will continue to be a huge reason why we do what we do at T.O.M.S. There is no doubt that people will always continue to eat meat, however we believe that respect for the beast, how it has lived and the way it is treated and slaughtered is important. Many Australians are not aware that it is inhumane to force feed animals what they would not normally eat (enter the debate of Grass vs Grain fed beef) within confined spaces, all for our human consumption. Understanding the fundamental differences between 'Certified Organic', 'Free Range' and 'Bred Free Range' is important... we encourage people to talk about these things. We get great satisfaction out of educating and empowering people to make better choices when it comes to the meat they consume. 2) PROVENANCE & SUSTAINABILITY There are more and more people, month after month, that ask "Where does this meat come from?", "Have you met the farmers?", "How far does this travel to get to you?" "What farming methods are used?" Unlike most supermarkets, food chains and conventional butchers we can answer these questions with 100% confidence. 3) NUTRITION/ ALLERGIES We can advise people with surety that all our animals are grown free from exposure to pesticides, growth promoting feed, antibiotics, fumigation and irradiation. These things (never intended for human consumption) have strong repercussions on people's wellbeing. 4) TASTE We often get feedback that organic meet has a very 'true' flavour. A flavour they haven't tasted for many years (or in fact never tasted!), chicken and pork being the most common. We have never claimed that organic meat will taste better or be more tender, but have observed the overwhelming feedback from our customers. We Dry-Age our beef up to 10 weeks, which also makes a remarkable difference to taste!




What is the difference between Grass-Fed VS Grain-Fed produce?


Traditionally all beef in Australia was grass or 'pasture' fed and cattle were able to graze freely across farmland. As farming techniques changed over time, the way in which they were reared also changed, dramatically affecting meat from the beasts. Cattle were routinely fed processed grains, allowing for huge weight gains over a short period of time, in turn, allowing farmers to get the product to the market sooner. However, as cattle are ruminants, a diet of grains leads to intestinal issues, bloating and increased PH levels in the gut. Grain-fed cattle have significantly decreased levels of Vitamin A and Vitamin E due to their diet and the associated stress of being penned in an intensive feedlot. This can depress immune function, subsequently increasing risk of infection, disease and virus and requiring treatment by antibiotics and other synthetic medicines. Grain feeding cattle vastly increases the level of intra-muscular fat (or 'marbling'). Whilst being 'on trend' and highly sought after it can lead to a decrease in human health due to the increased consumption of this saturated fat. The environmental impact of feeding grain to cattle is far reaching. These production methods require intensive use of fertilisers and herbicides on land that then takes years to regenerate naturally.




What is Dry-Aged Beef?


At T.O.M.S. we always provide a selection if Dry-Aged beef for our customers to experience. The dry-ageing process involves the hanging of a full carcass of beef at a stable temperature and humidity for an extended period of time, anywhere from 2-10 weeks. Once ageing begins, a crust forms over the surface of a carcass and provides a cocoon like environment for the natural enzymes to break down the fibres of the meat. This process leads to a more tender, stronger-flavoured meat. Using the dry-ageing technique the carcass will lose moisture (hence the dry-ageing name) and thus lose weight. Together with the need to trim the completely dried exterior prior to selling, Dry-Aged beef will yield a higher price point per KG every time. Beef that is not Dry-Aged will be Wet-Aged (cryovaced). This involves the slaughter, processing and packaging under vacuum seal of meat. This commonly takes place in a very short time span (usually only a few days!). Wet-Ageing results in little or no moisture being lost and thus the full weight of the carcass is maintained with no financial penalty. There are many drawbacks to holding meat in plastic cryovac for extended periods of time. For example it can sour over time by simply not allowing the moisture to escape, this can then lead to the meat degrading. At T.O.M.S. we strive to eliminate cryovac and plastic packaging wherever possible. Not only out of respect for the beast, but to eliminate the obvious plastic waste element. Dry-Ageing is truly the only way to eat meat and enjoy it in all of it's glory!




What is the difference between Organic Vs Free Range produce


A common misconception is that Organic does not necessarily mean Free Range, however the Australian Certified Organic body requires livestock to be Free Range as part of the Organic Certification Standard.




What are your cut off times for online orders?


Click & Collect orders (for same day pick up from T.O.M.S. direct) need to be received by 1pm. Please check out the YOUR GROCER T's and C's for more information about their delivery cut off times.




Can I order online and pick up in store?


Absolutely, we encourage this if you are in a rush, or you just want to ensure all your produce is available (as sometimes we can sell out quickly!). Simply purchase via our website and your order will be ready for collection within 2-3 hours. We'll text you when it's ready! Want to pre-order and collect at a later date?, fill in your request at checkout or GET IN TOUCH once you've placed your order.




What is the shelf life of your meat produce?


Properly refrigerated, the below timeframes are what we recommend: For any mince product 48hrs Chicken 2-5 days Red meat 4-7 days




Have we missed anything?


If there is anything that you would still like to know that we have not covered here, or you would just like a little more detail, please get in touch and we’ll be happy to help.




Are your meats Halal certified?


We generally do have Halal certified products in stock. If you'd like to know what Halal produce is available feel free to get in touch!





We've put together some answers to some of our most frequently asked questions.

Don't see what you're looking for? GET IN TOUCH, we'd love to chat with you!

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VISIT US:

Shop 30, Deli Aisle, South Melbourne Market

Corner of Cecil & Coventry Streets

South Melbourne, VIC, 3205

TRADING HOURS:

Wednesday: 7am-4pm

Friday: 7am-5pm

Saturday & Sunday: 7am-4pm

WE PROUDLY RUN ON 100% RENEWABLE ENERGY AND SUPPORT SUSTAINABLE BUSINESS AND FARMING PRACTICE

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